Privacy Policy

1. Introduction

PDG Mail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our email services. As a Hong Kong-based company, we operate under Hong Kong's robust privacy laws, which provide strong protection against foreign surveillance and data requests.

2. Company Information

PDG Mail is operated by PDG Global Limited, a company registered in Hong Kong.

3. Jurisdiction and Legal Protection

Our Hong Kong email hosting is a critical part of your privacy. As a Hong Kong-based company, we are not subject to the broad surveillance laws and data sharing agreements found in other parts of the world, such as:

• The Five, Nine, and Fourteen Eyes intelligence sharing pacts
• The EU-US Privacy Shield or similar transatlantic data agreements
• The US CLOUD Act, which can compel US companies to hand over data stored abroad

Hong Kong's legal framework provides strong data privacy protections, requiring any government request for data to go through its independent court system. We will only comply with data requests that are properly authorized by a Hong Kong court.

Crucially, even in cases where we are legally compelled to provide data, our zero-knowledge architecture and end-to-end encryption mean we can only supply encrypted data that we cannot decrypt. The content of your emails remains protected.

4. Data Collection and Use

We collect and process only the information necessary to provide our email services. This includes:

• Account information (email address, name)
• Billing information (for paid services)
• Technical support information
• Service usage data

5. Data Sharing and Disclosure

We maintain a strict zero-knowledge architecture, which means:

• We cannot access, read, or decrypt your email content. Period.
• Your private keys remain exclusively in your control and are never sent to our servers.
• All your email data is protected with end-to-end encryption.

The only data we store and can access is your account information, which is the minimal information needed to operate your private email service. This includes:

• Your chosen email address and any aliases you create.
• Billing information for paid services
• Account settings and preferences

This account information is only accessible to:

• Our employees for technical support purposes
• Our billing department for payment processing
• Authorized personnel for system maintenance

The only third party we share any customer data with is our payment processor, and only the minimum information required by law to process payments. This includes:

• Card information (processed directly by the payment processor)
• Billing address (for payment verification)
• Transaction amounts and dates

All employees with access to customer data are bound by strict confidentiality agreements and are trained in data protection practices. We do not sell or share your personal data with any other third parties.

6. Data Security

We implement robust technical measures to protect the integrity of our secure email hosting environment and the minimal account data we hold:

• End-to-End Encryption for all email communications using modern, audited cryptographic libraries.
• Data-at-rest encryption on all our servers, providing an additional layer of physical security.
• Secure internal network with mutual TLS authentication to protect against internal threats.
• Regular third-party security audits and penetration testing.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: