Get in Touch We're Here to Help

Have questions about our secure email service? Our team is ready to assist you.

Get in Touch

We're here to help with any questions about our secure email service

Email Support

4-6 hour response time

Our email support team aims to respond within 4-6 hours during business hours. All emails are queued in our ticket system and responded to in the order received.

support@pdg-mail.com

Telegram Support

Fastest response time

For the quickest response, reach out to us on Telegram. Our support team monitors the channel during business hours and will respond as soon as possible.

Telegram Support

Frequently Asked Questions

Find quick answers to common questions

How quickly will I receive a response?
We respond to customers in the order we receive support messages. For the fastest support, we aim to reply within 1-2 hours on Telegram. For other channels, we aim to respond within 4-6 hours.
Do you offer technical support?
Yes, we provide comprehensive technical support for all our services, including email setup, DNS configuration, and security implementation.
Can I try the service before committing?
Yes! You can explore our admin UI on our features page, and we have no contract period - you can cancel anytime.
What are your business hours?
Our support team is available 24/7 for critical issues. General inquiries are handled during Hong Kong business hours (UTC+8).

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